Frequently Asked Question

When a respondent receives new MemoryBook Care Portal material, they are sent an email and/or text message, depending on their CHADIS preferences and your office's settings.

Title: CHADIS Care Portal - New Content

Email Message:
Hello _Respondent Name_:

Your doctor's office has provided health related information through your CHADIS Care Portal.

Please login to CHADIS at this link to review: _(Inserted patient-specific link)_

You can access your CHADIS Care Portal anytime you login to CHADIS. Just click 'GO' next to 'Create or View Memory Book' on your home page.

If you have any problems or questions, please open a support ticket* or call the support line at 1-888-4-CHADIS (1-888-424-2347).

To change your messaging preferences, please visit _(Inserted patient-specific link)_

Thank you,
CHADIS Support Team

*Please note - The 'open a support ticket' phrase links to a special page on the CHADIS website where respondents can create support tickets.