Frequently Asked Question

If the respondent does not complete their questionnaires before the appointment, CHADIS questionnaires can be completed in the office on a phone or tablet by using the CHADIS ‘Waiting Room Workflow’. The CHADIS Waiting Room Workflow allows the respondent to access CHADIS questionnaires quickly without typing in their username or password.

Send Device Switch Message allows staff to text respondents a quick link that provides direct access to CHADIS.

A common option is for staff to send the device switch message from the computer behind the desk to the respondent's mobile phone.

1. Click the CHADIS button from the OP patient chart to access the CHADIS patient file. Scroll down to ‘Respondents’ and click on the respondent with incomplete questionnaires. *If the respondent does not exist, click the plus sign in the top right corner to add them to CHADIS first, then continue on to step 2.

2. Click on ‘Send Device Switch Message’ under the ‘Waiting Room’ section.

3. The mobile number will be filled in if this info is recorded in the OP portal user. You can also choose to enter the mobile number manually if needed.

4. After clicking ‘Continue,’ a text will be sent to the respondent with a quick link providing direct access to CHADIS. No username or password is required. This quick link expires in 15 minutes for security reasons. However, once the respondent has clicked the link and entered CHADIS, they will have as much time as they need to complete the questionnaire.